frequently asked questions

Gutterfly Pittsburgh limited edition clothing company original apparel graphic tees

What is your policy for returns?

We accept returns within 30 days of purchase! 

Returned items must be in the condition it was purchased. This means no signs of wear, stains, odors, etc.

Simply contact us and we will gladly take you through the return process. 

We will provide a paid shipping label for you to return your item(s) and deduct the return shipping cost from your refund amount, which will be issued immediately upon receiving the returned item(s). 

What is your policy for exchanges?

Same as returns- we will gladly accept exchanges within 30 days of purchase, as long as the article shows no signs of wear. For size exchanges, you will be responsible for shipping costs to send us the item(s) being exchanged. You will not be charged for the shipping of the replacement item(s).

how long will my order take to ship?

Graphic tees ship within 24 hours. Our shoes and all-over print items are produced to order, therefore the shipping for these items usually takes about a week. You should receive your complete order typically within 2-3 weeks of purchase. You will receive an email confirmation with tracking information when your order ships.

I want to order something that is out-of-stock. Will it be restocked?

Because all of our graphics are limited edition, once it is sold out, it will never be restocked again! You can join our mailing list (see bottom of this page) and be the first to see our new releases to make sure you have the chance to snag your favorite new designs.

i gave the wrong shipping address! what do i do?

If you have not received a notification that your order has shipped, simply contact us and we will update any information.

I forgot to use a coupon code! Can I apply it to my order?

Of course! Contact us with the order number and coupon code. If your order qualifies, we will add the code and adjust your payment!

frequently asked questions


For apparel printing, can I bring you my own shirts?

Of course! You can send them to us, however you would be required to cover that cost. 

For Pittsburgh locals, you're more than welcome to drop them off at our homebase. Send us 

a message and we can connect!

If I give you and idea will you create a design for me?

Yes! You can describe what you'd like and our talented graphic artist (who designs all of 

Gutterfly Clothing Company's graphics) will create what you're looking for, and will revise 

the design until you're happy. Fees are based on several factors including the level of detail,

colors, and size of the graphic being created. Our custom graphics start at only $25! 

Click HERE to learn more about our custom graphics services.

What process do you use to print on apparel, and what is the quality like?

We use screen printed transfers which are then heat pressed onto clothing. The advantages of

heat press transfers include a soft feel, resistance to cracking or fading, and the ability to 

include very fine details in the graphics. 

Does my quote include shipping fees and tax?

Shipping is not covered in your quote. We offer free local pickup for the Pittsburgh area.

A shipping cost can be calculated and provided upon request.

We do not charge sales tax in the state of PA on clothing. 

When will I get my shirts?

Please allow two weeks from date of payment for fulfillment and delivery of your order. Once your order

ships, you will receive an email with tracking information. Overnight and rush delivery options are also available upon request

How long does it take to produce my custom graphic?

Custom designs and/or logos can be delivered in as little as 24 hours, but will never take longer than a week. Click HERE

for more information on our custom graphics services.

frequently asked questions


Can you provide me a prototype shirt?

Unfortunately, due to set up costs and time involvement, its not financially feasable for us to provide you a printed prototype.

We can offer you a digital mockup, and can also provide you with some textile samples to show you the quality of our printed graphics.

What's the minimum number of shirts I can buy?

We recommend a minimum of 25 shirts per order, to give you the best value. The more you buy, the cheaper they become per shirt.

How do I get a quote?

You can click HERE to fill out our quick and simple form for a free quote!

Custom designs and/or logos can be delivered in as little as 24 hours, but will never take longer than a week. Click HERE

for more information on our custom graphics services.

join us

Don't miss out on our limited edition new merchandise! Be the first to see what's new!